How do principles for human-centred automation apply to Disruption Management Decision Support?

While automation of signal and route setting is routine, the use of automation or decision support in disruption management processes is far less common. Such support offers significant advantages in optimising re-planning of both timetable and resources (crew and rolling stock), and has value in offering a 'shared view' of re-planning across the many actors manage disruption. If this vision is to be realised, however, disruption management decision support and automation must adhere to proven principles for effective human-agent cooperation. This paper synthesises data from a programme of work to understand user requirements for automated disruption support tools. It then compares these outputs with two frameworks for human-centred automation - one general (Klein et al's [2004] ten challenges for automation) and one transport specific (Balfe et al’s [2012] principles for transport automation). Emergent design requirements include the need for iterative modification of rescheduling parameters throughout a disruption, visibility of the reasoning behind options, accountability remaining in the hands of disruption controllers, and the need for the automated disruption support tools to take a multi-dimensional view of disruption that varies depending on the event encountered. The paper reflects on the practical utility of high-level design principles for automated disruption support tools

How do principles for human-centred automation apply to Disruption Management Decision Support?

While automation of signal and route setting is routine, the use of automation or decision support in disruption management processes is far less common. Such support offers significant advantages in optimising re-planning of both timetable and resources (crew and rolling stock), and has value in offering a 'shared view' of re-planning across the many actors manage disruption. If this vision is to be realised, however, disruption management decision support and automation must adhere to proven principles for effective human-agent cooperation. This paper synthesises data from a programme of work to understand user requirements for automated disruption support tools. It then compares these outputs with two frameworks for human-centred automation - one general (Klein et al's [2004] ten challenges for automation) and one transport specific (Balfe et al’s [2012] principles for transport automation). Emergent design requirements include the need for iterative modification of rescheduling parameters throughout a disruption, visibility of the reasoning behind options, accountability remaining in the hands of disruption controllers, and the need for the automated disruption support tools to take a multi-dimensional view of disruption that varies depending on the event encountered. The paper reflects on the practical utility of high-level design principles for automated disruption support tools

How do principles for human-centred automation apply to Disruption Management Decision Support?

While automation of signal and route setting is routine, the use of automation or decision support in disruption management processes is far less common. Such support offers significant advantages in optimising re-planning of both timetable and resources (crew and rolling stock), and has value in offering a 'shared view' of re-planning across the many actors manage disruption. If this vision is to be realised, however, disruption management decision support and automation must adhere to proven principles for effective human-agent cooperation. This paper synthesises data from a programme of work to understand user requirements for automated disruption support tools. It then compares these outputs with two frameworks for human-centred automation - one general (Klein et al's [2004] ten challenges for automation) and one transport specific (Balfe et al’s [2012] principles for transport automation). Emergent design requirements include the need for iterative modification of rescheduling parameters throughout a disruption, visibility of the reasoning behind options, accountability remaining in the hands of disruption controllers, and the need for the automated disruption support tools to take a multi-dimensional view of disruption that varies depending on the event encountered. The paper reflects on the practical utility of high-level design principles for automated disruption support tools

Seeing the woods for the trees: the problem of information inefficiency and information overload on operator performance

One of the recurring questions in designing dynamic control environments is whether providing more information leads to better operational decisions. The idea of having every piece of information and increasing situation awareness is so tempting (and in safety critical domains often mandatory) that has become an obstacle for designers and operators. This research examined this challenge within a railway control setting. A laboratory study was conducted to investigate the presentation of different levels of information (taken from data processing framework, Dadashi et al., 2014) and the association with, and potential prediction of, the performance of a human operator when completing a cognitively demanding problem solving scenario within railways. Results indicated that presenting users with information corresponding to their cognitive task (and no more) improves the performance of their problem solving/alarm handling. Knowing the key features of interest to various agents (machine or human) and using the data processing framework to guide the optimal level of information required by each of these agents could potentially lead to safer and more usable designs

Modelling decision-making within rail maintenance control rooms

This paper presents a cognitive task analysis to derive models of decision-making for rail maintenance processes. Maintenance processes are vital for safe and continuous availability of rail assets and services. These processes are increasingly embracing the ‘Intelligent Infrastructure’ paradigm, which uses automated analysis to predict asset state and potential failure. Understanding the cognitive processes of maintenance operators is critical to underpin design and acceptance of Intelligent Infrastructure. A combination of methods, including observation, interview and an adaptation of critical decision method, was employed to elicit the decision-making strategies of operators in three different types of maintenance control centre, with three configurations of pre-existing technology. The output is a model of decision-making, based on Rasmussen’s decision ladder, that reflects the varying role of automation depending on technology configurations. The analysis also identifies which types of fault were most challenging for operators and identifies the strategies used by operators to manage the concurrent challenges of information deficiencies (both underload and overload). Implications for design are discussed

Seeing the woods for the trees: the problem of information inefficiency and information overload on operator performance

One of the recurring questions in designing dynamic control environments is whether providing more information leads to better operational decisions. The idea of having every piece of information and increasing situation awareness is so tempting (and in safety critical domains often mandatory) that has become an obstacle for designers and operators. This research examined this challenge within a railway control setting. A laboratory study was conducted to investigate the presentation of different levels of information (taken from data processing framework, Dadashi et al., 2014) and the association with, and potential prediction of, the performance of a human operator when completing a cognitively demanding problem solving scenario within railways. Results indicated that presenting users with information corresponding to their cognitive task (and no more) improves the performance of their problem solving/alarm handling. Knowing the key features of interest to various agents (machine or human) and using the data processing framework to guide the optimal level of information required by each of these agents could potentially lead to safer and more usable designs

Design Requirements for Effective Hybrid Decision Making with Evolvable Assembly Systems

This paper examines 10 challenges for making automation a team player (Klein et al., 2004) in the context of Evolvable Assembly Systems (EAS) with the aim of delivering requirements for effective hybrid human-automation decision making. Specific decision making use cases for a demonstrator system were analysed to capture opportunities and requirements for effective human-agent cooperative decision making. These requirements covered agent design, human-machine interface design, context aware computing requirements and human competency. As such, the paper provides concrete examples of how general principles for hybrid decision making can be applied to EAS, and presents a pilot of a method for future requirements elicitation

D-MOD Dynamic Modelling of Operator Demand: a new simulator module for the evaluation of signaler’s demand

Estimating signaler demand is critical for ensuring signaling workstations are both feasible to run, and acceptable to staff. While human factors tools exist, they are typically manual, time consuming and rely of the skill of an expert. One solution, explored in this paper, is to use signaling simulators to assist in the estimation of demand. Full fidelity signaling simulators are already widely used in the UK. Simulators give the ability to ensure a consistent standard of competency ranging from normal routine tasks to abnormal situations (e.g. faults and failures) monitored by an experienced trainer/assessor. Whilst the original aim of full fidelity simulators was to support training and assessment of signalers, the requirement for an accurate timetable and infrastructure model, and of a realistic workstation Human Machine Interface (HMI), opens up other applications. The aim of the Dynamic Modelling of Operator Demand (DMOD) project is to use the Hitachi Information Control System’s simulation environment (TREsim signaling simulator) to deliver a workstation evaluation tool. The paper will present how the existing elements of simulator have been expanded and utilized for demand modelling, covering the architecture of D-MOD, the process of selecting and developing demand metrics, and the design of an HMI to deliver a working proof of concept

A framework to support human factors of automation in railway intelligent infrastructure

Technological and organisational advances have increased the potential for remote access and proactive monitoring of the infrastructure in various domains and sectors – water and sewage, oil and gas and transport. Intelligent Infrastructure (II) is an architecture that potentially enables the generation of timely and relevant information about the state of any type of infrastructure asset, providing a basis for reliable decision-making. This paper reports an exploratory study to understand the concepts and human factors associated with II in the railway, largely drawing from structured interviews with key industry decision-makers and attachment to pilot projects. Outputs from the study include a data-processing framework defining the key human factors at different levels of the data structure within a railway II system and a system-level representation. The framework and other study findings will form a basis for human factors contributions to systems design elements such as information interfaces and role specifications

D-MOD Dynamic Modelling of Operator Demand: A new simulator module for the evaluation of signaler's demand

Estimating signaler demand is critical for ensuring signaling workstations are both feasible to run, and acceptable to staff. While human factors tools exist, they are typically manual, time consuming and rely of the skill of an expert. One solution, explored in this paper, is to use signaling simulators to assist in the estimation of demand. Full fidelity signaling simulators are already widely used in the UK. Simulators give the ability to ensure a consistent standard of competency ranging from normal routine tasks to abnormal situations (e.g. faults and failures) monitored by an experienced trainer/assessor. Whilst the original aim of full fidelity simulators was to support training and assessment of signalers, the requirement for an accurate timetable and infrastructure model, and of a realistic workstation Human Machine Interface (HMI), opens up other applications. The aim of the Dynamic Modelling of Operator Demand (DMOD) project is to use the Hitachi Information Control System’s simulation environment (TREsim signaling simulator) to deliver a workstation evaluation tool. The paper will present how the existing elements of simulator have been expanded and utilized for demand modelling, covering the architecture of D-MOD, the process of selecting and developing demand metrics, and the design of an HMI to deliver a working proof of concept